Terms & Conditions

Introduction:

• This is a legally binding "Agreement" between Ability [KNEE] and the user of our services.
• By accessing our services, you agree to be bound by the terms and conditions set forth in this Agreement. If you do not agree to these terms and conditions, you are not authorized to use our services.

Scope of Use:

• We are intended for personal, non-commercial use only.
• You may not use our website for any illegal or unauthorized purpose.
• You may not use our website in a way that could damage, disable, overburden, or impair it, or interfere with any other party's use and enjoyment of the website.

Content:

• All content on our website, including text, graphics, images, and software, is the property of Ability [KNEE] and is protected by copyright and other intellectual property laws.
• You may not use any content on our website or app for any commercial purpose without the express written consent of Ability [KNEE].

Liability:

• Ability [KNEE] is not responsible for any errors or omissions in the content of our website.
• Ability [KNEE] is not liable for any damages of any kind arising from the use of our services, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

Indemnification:

• You agree to indemnify and hold Ability [KNEE] and its affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of our services, your violation of this Agreement, or your violation of any rights of another.

Termination:

• Ability [KNEE] reserves the right, in its sole discretion, to terminate your access to our services at any time and without notice.

Governing Law:

• This Agreement and your use of our services shall be governed by and construed in accordance with the laws of the UK without giving effect to any principles of conflicts of law.

Changes to this Agreement:

• Ability [KNEE] reserves the right to modify this Agreement at any time. Any modifications will be effective immediately upon posting on our website. Your continued use of our services after any such modifications will constitute your acceptance of the modified terms and conditions.

Severability:

• If any provision of this Agreement is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.

Entire Agreement:

• This Agreement constitutes the entire agreement between you and Ability [KNEE] and supersedes all prior or contemporaneous communications and proposals, whether oral or written.

Cancellation Policy:

• Ability [KNEE] reserves the right to cancel any order or service at any time for any reason.
• If Ability [KNEE] cancels an order or service, the Customer will be entitled to a refund the full purchase price, minus any applicable fees (such as shipping or handling fees).

Contact Information:

• If you have any questions about this Agreement, please contact us at "help@abilityknee.com".

Personalised Therapy 3-week Refund Guarantee

• Ability [KNEE] offers a 3-week refund policy for Personalised Therapy purchased from Ability [KNEE].

• To be eligible for a refund, you must complete and have evidence of completion of the following:
  • pay in full prior to starting the programme
  • begin the programme within the 2 working-weeks of the agreed start date (unless successfully renegotiated with Ability [KNEE])
  • request the refund within 3 weeks of the date of purchase
  • perform the exercises/movements correctly (evidence by video or in person checks)
  • perform exercises/movements as often as prescribed (evidence by video and/or diary with time and date stamps)
  • no progress has been demonstrated (evidence by keeping a log of the sets/reps/weight of given exercises)
    • progress being the ability to perform an increased number of sets/reps/weight on an mutually agreed upon exercise compared to starting the programme

• If you do so, Ability [KNEE] will refund the full purchase price, minus any applicable fees (such as shipping or handling fees).
• If you request a refund without evidence of completing the steps above, Ability [KNEE] will not be able to provide a refund.

The 3-week refund policy does not apply to the following:

• Products or services that are customised or personalised by the Customer themselves.